1. Eligibility

We accept returns/exchanges only for:

• Damaged/defective items (e.g., leaking bottles, wrong product shipped).
• Incorrect orders (e.g., you received Product A but ordered Product B).
  

Non-returnable:

• Opened or used products (for hygiene reasons).
• Orders where the buyer selected the wrong variant (e.g., chose "Volume
  Shampoo" but wanted "Hydrating Shampoo").

2. Timeframe

• 0-14 days after delivery: Eligible for full refund or exchange (if unopened and
  defective/incorrect)
• 15-30 days after delivery: Eligible only for store credit (no cash refunds)
• Beyond 30 days: No returns accepted

3. Refund Process

• Refunds processed within 7–14 business days after we receive the unopened
  return.
• Shipping Costs:

1. ✅ We cover return shipping if the issue is our fault (e.g., defective/wrong
   item).
2. ❌ You cover return shipping if:
   

• You ordered the wrong variant (e.g., picked the wrong shampoo
  type).
• The product is unused but non-defective.

4. How to Return

• Email [orders@hayaanworld.com] with:
  

1. Order number + photos of the issue (for defective items).
2. We’ll approve/deny the request within 72 hours.
3. Ship the item back (unopened) using the method we advise